• Never use the word ‘Test’

    When I first started life as a user researcher, it was commonplace (and it it still is) to refer to research as user testing or usability testing. I soon observed that when you use the word ‘test’ it: a) Implies that you’re testing the end user (which is wrong, you’re testing the interface, you’re understanding of… Continue Reading

  • Update, BBC Radio appearance and awards

    I’ve been super busy recently which you can probably tell by the infrequency of my posts. As a business, Keep It Usable, has grown phenomenally this year and we’ve been working day and night to make sure we do great work for every single one of our clients. We genuinely care about every business we… Continue Reading

  • Interview with Whirlpool’s UX Manager

    In my spare time I love baking (I love eating cakes), I run a local baking club and I absolutely love KitchenAid products. I love the industrial user-centred design and the attention to ease of use. So, for the Keep It Usable blog this month, I decided to interview my friend Brandon Satanek who is… Continue Reading

  • Featured in The Guardian

    What better way to start the year than a guest appearance in The Guardian! They seem to have cut the photo in a way that looks like my head’s been chopped off, so erm, just ignore that and read what I say instead :) Read the article and check out my chopped off head on… Continue Reading

  • Information Architecture (IA)

    Have you ever been to a website specifically to look for something and no matter how hard you look you just can’t find it? Most people will give up within a few seconds, hit the back button and go to a competitor. This is why your Information architecture is incredibly important – get it right… Continue Reading

  • New Next Gen Macbook Pro

    “It’s without doubt the best computer we’ve ever built!” If you’re an Apple fan then you’re probably feeling pretty excited right now. WWDC was held yesterday (you can watch it here) and Apple have finally launched the next generation of Macbook Pros. Thankfully they’ve met and exceeded most people’s expectations, with the new Macbook Pro… Continue Reading

  • UPA changes to UXPA. What do you think?

    Have you heard the latest? The Usability Professionals Association (UPA) is rebranding to User Experience Professionals Association (UXPA). How do you feel about that? Do you think it’s a good move or one that’s more motivated by profit than member value? When I first heard the news my instant thought was that they’re jumping on… Continue Reading